The Disposal Won’t Shut Off

If you are having trouble getting the unit to shut off, check the plug that you have connected your cord to. When plugs are wired to a switch, sometimes the top half of the outlet is attached to the switch while the bottom received continual power. Try plugging the disposal into the other socket. If this Garbage’t work, you have an electric issue, either between the unit and the outlet or between the outlet and the switch. Unplug the machine or shut off the main breaker switch.
Now it is time to contact us!!!

Your Garbage Disposal is Clogged

When a disposal clogs and water backs up into the sink, the cause is usually a clogged drain line. It is important that you clean this clog manually and DO NOT use a commercially available clog remover (Drano, Liquid Plumber, etc.) because the caustic chemicals can damage the unit.

We have given you an alternative way to clean your drain in the above TIPS & TRICKS section. Identify the drain line, place an empty bucket beneath it, and detach it from the main disposal unit. This could require a wrench (if your line is attached with dual bolts) or the release of a pressure joint (simply unscrew it).

Use your finger to clear out the drain line opening in the disposal, then clear the drain line of any blockage there as well. If the clog is further down the line, you’ll need to clear it with a drain snake or contact us to properly handle the situation.

You have Water Leaking Under the Sink

There are a couple of places that a garbage disposal is most likely to be leaking. The first place you will want to check is the garbage disposal drain line. Tighten the drain line bolts or the pressure seal to stop a leak here.

If the pressure seal is broken, most likely you will need to a new o-ring. The other common place is the connection from the dishwasher line, which is the same shared line. Tighten the bolts, if no luck then the gasket might need to be replaced.

The worst place to find a leak is in the sink flange. Most of the leaks in this area are due to failed upper gaskets. These cannot be replaced by the Do -It- Your-Selfer, and Now it is time to contact us!!